Terms & Conditions
1. Printzone Shrewsbury Limited - a company registered in England and Wales
(registered number 10795973) whose registered office is at 1 Sweetlake Court, Mercian
Close, Longden Road, Shrewsbury, Shropshire, United Kingdom, SY3 9GE
2. Price variation - Price estimates are based on Printzone Shrewsbury Limited.s
current costs of production and, unless otherwise agreed, are subject to amendment on
or at any time after acceptance, where such amendment is required in order to meet
any rise or fall in such costs.
3. Tax - Printzone Shrewsbury Limited - reseller reserves the right to charge the
amount of any value added tax payable whether or not included on the estimate or
invoice.
4. Preliminary work - All work carried out, whether experimentally or otherwise, at
customer's request shall be chargeable.
5. Copy - Where any additional work of whatever nature is necessary as a result of
copy supplied by a customer not being clear and/or legible, Printzone Shrewsbury
Limited shall be entitled to make additional charges on a time and materials basis to
cover such additional work.
6. Proofs - Proofs of all work may be submitted for customer's approval and Printzone
Shrewsbury Limited shall incur no liability for any errors not corrected by the
customer in proofs so submitted. Additional charges shall be made for any additional
proofs that are required as a result of alterations required by the customer. When style,
type or layout is left to Printzone Shrewsbury Limited.s discretion, any subsequent
changes to such style, type or layout required by the customer shall be subject to
additional charges on a time and materials basis.
7. Copyright - Unless negotiated and agreed in writing, the copyright of general
artwork, commissioned artwork and illustrations and anything else whatsoever
prepared, developed or created Printzone Shrewsbury Limited shall vest in and belong
to Printzone Shrewsbury Limited. Printzone Shrewsbury Limited may use any
artwork or printing produced by itself for the purposes of promoting itself. The
customer shall be responsible for obtaining all necessary authorities and consents to
reproduce pictures, artwork, photographs, copyright text and/or any other
reproducible materials ("Materials") prior to instructing Printzone Shrewsbury
Limited to reproduce the same. The customer shall indemnify and hold Printzone
Shrewsbury Limited and its agents and representatives harmless against all claims,
demands, actions, costs, expenses (including but not limited to legal costs and
disbursements), losses and damages arising from or suffered or incurred by reason of
any claim (including but not limited to the defence of such claim) that the
reproduction of the Materials by Printzone Shrewsbury Limited infringes the
intellectual property or other rights of any third party or misuses the confidential
information of a third party.8. Company imprint - Unless otherwise specifically requested in writing any work
may carry the Printzone Shrewsbury Limited imprint which will be positioned at
Printzone Shrewsbury Limited’s discretion.
9. Delivery and payment - Turnaround is measured in Working Days, defined as days
on which the clearing banks in the City of London are open for normal business. For
orders made on a Guaranteed Turnaround service (being orders guaranteed to be
ready within a certain period (the "Guaranteed Period")), delivery (as more
particularly described in paragraph 9(b) below) will be made no later than 6pm on the
last Working Day of the Guaranteed Period. Printzone Shrewsbury Limited cannot
accept liability for delays caused due to adverse weather conditions and delays which
are unavoidable with a courier service.
(a) These services rely on the customer not delaying the progress of the order in any
way (which delays include but are not limited to the customer not returning proofs by
the time specified by Printzone Shrewsbury Limited or failing to make payment by
the time such payment is due) (a "Customer Delay"). In the event of a Customer
Delay the customer shall still be obliged to pay the Premium Charges but Printzone
Shrewsbury Limited shall not be bound to deliver within the Guaranteed Period.
(b) Delivery of work by Printzone Shrewsbury Limited shall be deemed to take place
upon collection of the work by the customer (where the customer is obliged to collect
the work) or (where Printzone Shrewsbury Limited is obliged to deliver the work)
actual delivery of the work to the customer by Printzone Shrewsbury Limited. Where
the customer is obliged to collect the work, customer's failure to collect the work on
the day on which Printzone Shrewsbury Limited is contractually obliged to have it
ready for collection shall be classed as a Customer Delay. Where Printzone
Shrewsbury Limited is obliged to deliver the work to the customer but the customer
provides Printzone Shrewsbury Limited with incomplete or incorrect delivery
information or is not available to accept delivery, then provided that Printzone
Shrewsbury Limited has used reasonable endeavours to deliver the work to the
customer, a failed delivery shall be classed as a Customer Delay.
(c) Unless otherwise specified the price quoted is for collection of the work from
Printzone Shrewsbury Limited. A charge may be made to cover any extra costs
involved for delivery to a different address.
(d) Should expedited delivery be agreed Printzone Shrewsbury Limited shall be
entitled to make additional charges on a time and materials basis to cover any
overtime or any other additional costs involved, including without limitation, the cost
of couriers or special delivery post.
(e) Should work be suspended at the request of or delayed through any default of the
customer for a period of 30 days or more Printzone Shrewsbury Limited shall then be
entitled to payment for work already carried out, materials specially ordered and other
additional costs including storage.
(f) Risk of loss or damage to work completed by Printzone Shrewsbury Limited shall
pass to the customer on delivery. Notwithstanding delivery and the passing of risk in
the work to the customer, ownership of and title to the work shall not pass to thecustomer and shall be retained by Printzone Shrewsbury Limited until Printzone
Shrewsbury Limited has received payment in full in respect of the work.
(g) In the unlikely event that Printzone Shrewsbury Limited deems it necessary to re-
print work, the Guaranteed Period shall recommence from the time of Printzone
Shrewsbury Limited’s confirmation to the customer of its agreement to reprint the
work.
(h) Stock levels listed on this site are for illustrative purposes only and are subject to
change. Stock is not reserved until artwork is approved and acceptance of your order
is subject to confirmation by us.
10. Variations in quantity - Every endeavour will be made to deliver the correct
quantity ordered. However some variation is inherent in the print process and it is
understood and accepted as reasonable that minor variations are immaterial and that
Printzone Shrewsbury Limited shall have no liability in respect of such variations
* The Customer's sole remedy in respect of shortages will be a re-print of the entire
shortage quantity of the relevant work, to be undertaken Printzone Shrewsbury
Limited within a reasonable period of time. The Customer shall not be entitled to a
Credit in respect of a shortage.
11. Claims - Advice of damage, delay or partial loss of goods in transit or of non-
delivery must be given in writing to Printzone Shrewsbury Limited and the carrier
within three clear days of delivery, with photographic evidence in the case of damage
(or, in the case of non-delivery within 28 days of despatch of the goods) and any
claim in respect thereof must be made in writing to Printzone Shrewsbury Limited
and the carrier within seven clear days of delivery (or, in the case of non-delivery,
within 42 days of despatch). All other claims must be made in writing to Printzone
Shrewsbury Limited within 3 days of delivery. Printzone Shrewsbury Limited shall
not be liable in respect of any claim unless the aforementioned requirements have
been complied with except in any particular case where the customer proves that (i) it
was not possible to comply with the requirements and (ii) advice (where required)
was given and the claim made as soon as reasonably possible.
12. Liability - Printzone Shrewsbury Limited gives no warranties or guarantees or
makes any representations as to the merchantability or fitness for a particular purpose
of any completed work the subject of a customer's order and all other warranties,
conditions, guarantees or representations, whether express or implied, oral or in
writing, except as expressly stated in these terms and conditions are hereby excluded.
Printzone Shrewsbury Limited shall not be liable for any loss arising from delay in
transit not caused by Printzone Shrewsbury Limited. Further, Printzone Shrewsbury
Limited shall not be liable for any indirect, special or consequential damages, loss of
profits, economic loss, loss of goodwill or loss of anticipated savings or loss of data.
The total aggregate liability of Printzone Shrewsbury Limited in respect of any and all
causes of action arising out of or in connection with the customer's order Printzone
Shrewsbury Limited’s performance of services pursuant to such order (whether for
breach of contract, strict liability, tort (including, without limitation, negligence),
misrepresentation or otherwise) shall (subject to the provisions of paragraph 10) be
limited to the sums paid to Printzone Shrewsbury Limited by the customer in respectof the order pursuant to which liability has arisen. Nothing in these terms and
conditions shall be construed so as to limit or exclude liability which cannot, pursuant
to English Law, be excluded or limited including for death or personal injury or
liability in respect of fraud or fraudulent misrepresentation.
13. Customer's property - (a) The customer's property and all property supplied to
Printzone Shrewsbury Limited by or on behalf of the customer shall while it is in the
possession of Printzone Shrewsbury Limited or in transit to or from the customer be
deemed to be at customer's risk unless otherwise agreed and the customer should
insure such property accordingly. (b) Where a customer fails to collect work within 20
working days from notification to the customer of completion of the work, Printzone
Shrewsbury Limited shall be entitled, at its discretion, to either store the work until
actual delivery or collection is made and charge the customer for the costs (including
insurance) of storage or to destroy such work (provided that the customer shall
nevertheless remain liable for payment in respect of the relevant order).
14. Materials supplied by the customer - (a) Printzone Shrewsbury Limited may reject
any materials supplied or specified by the customer which it considers to be
unsuitable. Additional cost incurred if materials are found to be unsuitable during
production may be charged except that if the whole or any part of such additional cost
could have been avoided but for unreasonable delay by Printzone Shrewsbury Limited
in ascertaining the unsuitability of the materials then that amount shall not be charged
to the customer.
(b) Printzone Shrewsbury Limited shall have no liability in respect of any work being
of less than reasonably satisfactory quality as a result of defects in or the unsuitability
of materials supplied or specified by the customer.
(c) Printzone Shrewsbury Limited shall assume that quantities of materials supplied
shall be adequate to cover normal spoilage accordingly if the quantities of materials
supplied are not sufficient to cover normal spoilage ("an Insufficient Supply") then
Printzone Shrewsbury Limited shall have no liability for any shortfall in quantity to
the extent that such shortfall arises as a result of such Insufficient Supply.
15. Credit terms - For invoices not settled within the agreed credit terms, Printzone
Shrewsbury Limited reserves the right to charge interest on the overdue debt at 2%
above the base rate at the time and an administration fee to cover its debt recovery
costs.
16. Insolvency - If the customer ceases to pay its debts in the ordinary course of
business or cannot pay its debts as they become due or being a company is deemed to
be unable to pay its debts or has a winding-up petition issued against it or being a
person commits an act of bankruptcy or has a bankruptcy petition issued against it,
Printzone Shrewsbury Limited without prejudice to other remedies shall (i) have the
right not to proceed further with the contract or any other work for the customer and
be entitled to charge for work already carried out (whether completed or not) and
materials purchased for the customer, such charge to be an immediate debt due to
Printzone Shrewsbury Limited, and (ii) in respect of all unpaid debts due from the
customer have a general lien on all goods and property in Printzone Shrewsbury
Limited’s possession (whether worked on or not) and shall be entitled on theexpiration of 14 days' notice to dispose of such goods or property in such manner and
at such price as Printzone Shrewsbury Limited thinks fit and to apply the proceeds
towards such debts.
17. Illegal matter - (a) Printzone Shrewsbury Limited shall not be required to print
any matter which in its opinion is or may be of an illegal or libellous nature or an
infringement of the proprietary or other rights or any third party. (b) Without
prejudice to paragraph 7 above, the customer shall indemnify and hold Printzone
Shrewsbury Limited harmless against all claims, demands, costs, expenses (including
but not limited to legal costs and disbursements), losses and damages arising from or
suffered or incurred by reason of the work it is required to produce pursuant to a
customer order being or alleged to be defamatory.
20. Full colour printing - All reasonable efforts shall be made to obtain the best
possible colour reproduction on customer's work but variation is inherent in the print
process and it is understood and accepted as reasonable that, Printzone Shrewsbury
Limited shall not be required to guarantee an exact match in colour or texture between
the customer's photograph, proof, electronic graphic file, previously printed matter
(whether printed by Printzone Shrewsbury Limited or other party) or any other
materials supplied by the customer and the printed article the subject of the customer's
order.
21. Data Protection - By placing an order with Printzone Shrewsbury Limited, the
customer consents to its details being retained for accounting and marketing purposes.
The details will be kept by Printzone Shrewsbury Limited even after the customer's
trading relationship with Printzone Shrewsbury Limited has terminated. Printzone
Shrewsbury Limited may use the customer's personal data to let customers know
about goods and services similar to the goods or services provided to the customer
previously and any others matters that Printzone Shrewsbury Limited consider may be
of interest to customers.
22. Force majeure - Printzone Shrewsbury Limited shall be under no liability if it
shall be unable to perform any obligation which is owed by it to the customer for any
reason beyond his control including (without limiting the foregoing) Act of God,
legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other
action taken by employees in contemplation or furtherance of a dispute or owing to
any inability to procure materials required for the performance of the contract. During
the continuance of such a contingency the customer may by written notice Printzone
Shrewsbury Limited elect to terminate the contract and pay for work done and
materials used, but subject thereto shall otherwise accept delivery when available.
23. Variation to Terms and Conditions - These terms and conditions may be amended
from time to time. The latest version of these terms and conditions may be accessed
via the Website.
24. Law - These terms and conditions and all other express terms of the contract with
customers shall be governed and construed in accordance with English law. English
Courts shall have jurisdiction in relation to any matters arising in connection with any
contract between Printzone Shrewsbury Limited and the customer into which these
terms are incorporated.